There are hundreds of packaging companies out there, so you may be wondering which one will be the right fit for your operational needs. The first question to consider when choosing a packaging provider is how important is it for you to get your product to the customer on-time and without damage? It’s essential. Customer satisfaction is crucial for any business, and in order to get your product safely on its way, you need to ensure everything is running as smoothly as possible and working correctly. You need to be able to trust that your packaging partner has set you up well.
Trust is a key factor in finding the right packaging company to work with. You must be confident that they are bringing solutions that are specific to your needs. Questions to consider include:
- Will your packaging provider get your product to you on time or notify you right away of any delays?
- Do they provide packaging equipment support or can they refer you to a service provider?
- Do they notify you of both increases and decreases in the industry?
- Are they using reputable manufacturing partners in the industry?
- Are they providing referrals when they cannot help with a particular project, even if it is of no direct benefit to themselves?
With your busy schedule and trying to run your operations, you may find it difficult to delve into all the little details that come with new equipment or products in the packaging industry. Your packaging provider is immersed in all things packaging and should be doing the legwork in determining what alternative products or machinery would be beneficial for your operations. While trust always comes with time, asking the questions above will help you in determining whether there is a foundation for that trust with your provider. The ultimate goal is for you to have a packaging partner, one who will help reduce costs, enhance competitiveness, and consistently do what is in your best interest.