Did you know that 20% of consumers’ returns are due to damage product? (https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/). If you don’t take the time to find the best void fill/cushioning product for your application you risk losing money on the damaged product, shipping expenses and on potential repeat business. A loyal customer expects companies to use the proper packaging products.
The most important factor for meeting all of a customer’s needs is understanding them; knowing what they do and how that leads their needs. At PackSmart, we take pride in knowing our customers’ business and what they need to be successful.
As one organizes their day, week or month, it is very important to create a list of goals you want to accomplish. When something goes wrong in the packaging or shipping of your product, oftentimes that list of goals gets rearranged and priorities change. Having an experienced packaging partner in your corner allows you to stay focused on your goals without the disruption of having to "fix" your packaging operations.
Let’s face it, many companies turned their backs on “Going Green” years ago. It wasn’t cost efficient and why fix something if it isn’t broken. But thanks to advances in technology this is no longer the case; in fact you can be losing out on a substantial annual cost savings. Simply put - you cannot afford to put off these changes any longer. Listed below are a few suggestions on where you can easily start to make your business more environmentally friendly.
There are various types of packaging materials available today that are designed to protect products within a box during shipment, as well as just filling empty space in the box to keep products from shifting around during transit. Paper, air pillows, expandable foam and shredded corrugated are just a few of the options available.
Do you find it time consuming and challenging to tape boxes of various sizes and shapes by hand? Is damage in transit an issue?
“Why I would want to spend money on planned maintenance if my packaging machines are working and trouble free?” This is a question that many warehouse and operations managers have when presented with a planned maintenance program. Often it is determined that there are other expenses within the company that are more important. Normally the packaging equipment is at the end of the line and costs you money. Once your product is ready, it will go through the various case tapers, formers and stretch wrappers. Consider, for a moment, the ramifications of one of these failing: it would mean that many of those processes would have to be done by hand, or worse still, cannot be done at all.
There are hundreds of packaging companies out there, so you may be wondering which one will be the right fit for your operational needs. The first question to consider when choosing a packaging provider is how important is it for you to get your product to the customer on-time and without damage? It’s essential. Customer satisfaction is crucial for any business, and in order to get your product safely on its way, you need to ensure everything is running as smoothly as possible and working correctly. You need to be able to trust that your packaging partner has set you up well.
Growing up locally here in Chicago, and having WGN as a core local TV station, many ads were for local businesses, especially car dealerships. There was one ad tagline that you simply couldn’t forget. It was from Celozzi-Ettelson, whereby at the end of every commercial the two owners would say: “Where you always save more money!” (For you nostalgia buffs…here’s a 30 second link)
Topics: Cost reduction